Dealing with Difficult People and Challenging Behaviours

Online - Virtual Classroom Training, 09:00 - 12:30

Cost: £90 +VAT per person (members) / £150 +VAT per person (non members) 


Who is this training course for?

ANYONE who would like to acquire the tools and techniques to use when dealing with difficult situations at work.

Dealing with difficult people and challenging behaviour in the workplace can be daunting and overwhelming. This workshop examines strategies on how to handle difficult people and challenging behaviour to a satisfactory conclusion, wherever possible.


  • What are ’difficult’ behaviours
  • Managing reactions appropriately: appreciate and adjust
  • Exploring the root cause of bad behaviour: listen, summarise and plan
  • Tools and techniques for managing challenging situations
  • Developing a clear solution and next steps


  • Explore and identify the typical reactions for difficult behaviour
  • Develop tips and techniques for achieving positive outcomes
  • Review what is ‘professional behaviour’, assertiveness without aggression
  • Develop a personal ‘kit’ of tools and techniques to implement in the workplace

Booking form

Booking authorised by:
Delegate 1
Delegate 2
Delegate 3
Delegate 4



£90 + VAT per person (members)

£150 + VAT per person (non-members)

An Invoice will be generated by our accounts department once we receive your booking form. Please select which method of payment you would prefer:


For payment or to register more delegates, please contact:

Charlotte Paget on +44 (0)20 8773 5523 or email


TERMS & CONDITIONS: This booking form confirmation constitutes ‘acceptance of our course booking terms’. Payment for any training course is due on receipt of the invoice. Cancellations must be made within a minimum of 10 working days prior to the training course date, after which payment is required in full. Similarly, refunds of fees cannot be issued unless notice in writing is received a minimum of 10 working days prior to the training course. All cancellations will be subject to a 25% (+VAT) fee to cover administrative expenses. 

It may be necessary, for reasons beyond the control of the PPMA Ltd, to change the content, timing, speakers and/or date of the seminar, course and/or programme.