Dealing with Difficult People and Challenging Behaviours

9:00AM - 12:30PM, 12 Sep 2022
Online Training
Leadership & Personal Development Training

Online - Virtual Classroom Training, 09:00 - 12:30

Cost: £90 +VAT per person (members) / £150 +VAT per person (non members)

Who is this training course for?

ANYONE who would like to acquire the tools and techniques to use when dealing with difficult situations at work.

Dealing with difficult people and challenging behaviour in the workplace can be daunting and overwhelming. This workshop examines strategies on how to handle difficult people and challenging behaviour to a satisfactory conclusion, wherever possible.

Topics:

What are ’difficult’ behaviours
Managing reactions appropriately: appreciate and adjust
Exploring the root cause of bad behaviour: listen, summarise and plan
Tools and techniques for managing challenging situations
Developing a clear solution and next steps

Overview:

Explore and identify the typical reactions for difficult behaviour
Develop tips and techniques for achieving positive outcomes
Review what is ‘professional behaviour’, assertiveness without aggression
Develop a personal ‘kit’ of tools and techniques to implement in the workplace

Booking form

Company Name ^*

Telephone Number ^*

Booking authorised by:

Email Address ^*

Delegate 1

Delegate 1 Full Name ^*

Email Address

Delegate 2

Delegate 2 Full Name

Email Address

Delegate 3

Delegate 3 Full Name

Email Address

Delegate 4

Delegate 4 Full Name

Email Address

COSTS:

£90 + VAT per person (members)

£150 + VAT per person (non-members)

An Invoice will be generated by our accounts department once we receive your booking form. Please select which method of payment you would prefer:

Payment Method ^*

On Account - Members can pay by account

Credit/Debit Card - you can now pay via Sage Pay, by clicking the ‘Pay Now’ button at the bottom of the Invoice, once received.

BACS - Barclays Bank PLC: Sort Code: 20-24-61 - Account No: 90721220

For payment or to register more delegates, please contact:

Charlotte Paget on +44 (0)20 8773 5523 or email

TERMS & CONDITIONS: This booking form confirmation constitutes ‘acceptance of our course booking terms’. Payment for any training course is due on receipt of the invoice. Cancellations must be made within a minimum of 10 working days prior to the training course date, after which payment is required in full. Similarly, refunds of fees cannot be issued unless notice in writing is received a minimum of 10 working days prior to the training course. All cancellations will be subject to a 25% (+VAT) fee to cover administrative expenses.

It may be necessary, for reasons beyond the control of the PPMA Ltd, to change the content, timing, speakers and/or date of the seminar, course and/or programme.

Return to listing