Developing Communication Skills for the Workplace

This one-day training course, is suitable for Team leaders, Managers & Supervisors (or anyone who needs to communicate effectively in the workplace) – it looks at why poor communication can cause issues and offers tools and techniques to overcome barriers to develop the skills to communicate with greater effect in the workplace.


  • Defining effective communication
  • Overcoming potential barriers
  • Listening and questioning techniques
  • Different communication styles


  • Communicate more effectively by recognising and planning to overcome the barriers
  • Recognising your own preferred communication style and that of others
  • Practicing flexing your style to benefit effective communication
  • Understanding the communication cycle and how to use it to best effect
  • Choose the right style of questioning and develop active listening skills

Booking form

Booking authorised by:
Delegate 1
Delegate 2
Delegate 3
Delegate 4



£180 + VAT per person (members)

£295 + VAT per person (non-members)

An Invoice will be generated by our accounts department once we receive your booking form. Please select which method of payment you would prefer:


For payment or to register more delegates, please contact:

Shelly Bridgnell on +44 (0)20 8773 5521 or email


TERMS & CONDITIONS: This booking form confirmation constitutes ‘acceptance of our course booking terms’. Payment for any training course is due on receipt of the invoice. Cancellations must be made within a minimum of 10 working days prior to the training course date, after which payment is required in full. Similarly, refunds of fees cannot be issued unless notice in writing is received a minimum of 10 working days prior to the training course. All cancellations will be subject to a 25% (+VAT) fee to cover administrative expenses. 

It may be necessary, for reasons beyond the control of the PPMA Ltd, to change the content, timing, speakers and/or date of the seminar, course and/or programme.