Handling Challenging Issues & Situations

23 February 2022, 09:00 - 16:30 (including breaks)

Dealing with HR & Legal Responsibilities - Absence, Discipline, Discrimination and Grievance

This full day course is for managers and leaders with line management responsibilities, who need to understand the skills and knowledge required to carry out the legal and HR roles & responsibilities of a modern manager.


  • The Manager’s role and responsibilities.
  • Employment Law guidelines.
  • The pitfalls of not knowing the rules (accidentally breaking employment law requirements).


  • Define the ‘HR’ responsibilities of a manager in the workplace.
  • Identify what discrimination is and the protected characteristics (of the Employment Act 2010).
  • Identify how to apply and use organisational policies, and any government guidelines, effectively for all. 
  • Recognise and be prepared for the pitfalls managers and leaders can face in the workplace.
  • Identify how to protect the organisation, team, individual and self by creating a fair and ‘legal’ environment

Booking form

Booking authorised by:
Delegate 1
Delegate 2
Delegate 3
Delegate 4



£180 + VAT per person (members)

£295 + VAT per person (non-members)

An Invoice will be generated by our accounts department once we receive your booking form. Please select which method of payment you would prefer:


For payment or to register more delegates, please contact:

Shelly Bridgnell on +44 (0)20 8773 5521 or email


TERMS & CONDITIONS: This booking form confirmation constitutes ‘acceptance of our course booking terms’. Payment for any training course is due on receipt of the invoice. Cancellations must be made within a minimum of 10 working days prior to the training course date, after which payment is required in full. Similarly, refunds of fees cannot be issued unless notice in writing is received a minimum of 10 working days prior to the training course. All cancellations will be subject to a 25% (+VAT) fee to cover administrative expenses. 

It may be necessary, for reasons beyond the control of the PPMA Ltd, to change the content, timing, speakers and/or date of the seminar, course and/or programme.