Professional Communication Skills for Service Engineers - Service Ambassador

  • 27 - 28 Sep 2022
  • Hilton Birmingham Metropole - NEC, Pendigo Way, Marston Green, Birmingham B40 1PP
  • PPMA Academy

Two-day Course - 27 & 28 September 2022 (09:00 – 16:00 including breaks)

“The sales person will sell the first machine but it is the service engineer who will sell (or prevent the sale of) the second!”

This is a two-day classroom style course in the ‘Fundamentals of Field Service’. This will provide attendees with valuable soft skills in customer service within an engineering environment, and is a highly interactive programme with many activities.

Each session will conclude with a SMART action page that is designed to transfer learning into actions and results. This course is suitable for new technicians, assemblers or engineers going out on a service call, technicians who could benefit from a refresher.

The following units will be covered:

  • The TASK of the modern service professional in a changing world
  • Setting the stage for the visit
  • Understanding the customer and their expectations
  • Building trust and confidence during the visit
  • Delivering customer satisfaction
  • Creating added value in the “two-minute walk”

WHO SHOULD ATTEND: New technicians, assemblers or engineers going out on a service call, technicians who could benefit from a refresher.


Booking form

Booking authorised by:
Delegate 1
Delegate 2
Delegate 3
Delegate 4

 

COSTS:

£795 + VAT per person (members)

£945 + VAT per person (non-members)

An invoice will be generated by our accounts department once we receive your booking form. Please select which method of payment you would prefer:

For payment or to register more delegates, please contact:

Shelly Bridgnell on +44 (0)20 8773 5521 or email

 

TERMS & CONDITIONS: This booking form confirmation constitutes ‘acceptance of our course booking terms’. Payment for any training course is due on receipt of the invoice. Cancellations must be made within a minimum of 28 days prior to the training course date, after which payment is required in full. Similarly, refunds of fees cannot be issued unless notice in writing is received a minimum of 28 days prior to the training course. All cancellations will be subject to a 25% (+VAT) fee to cover administrative expenses. 

It may be necessary, for reasons beyond the control of the PPMA Ltd, to change the content, timing, speakers and/or date of the seminar, course and/or programme.