Aftersales Manager

Wallace Hind Selection, South East
Closing date: 9 Jun 2022
Basic : Up to £55k + 25 Days Holiday + Company Bonus + Excellent Pension + Full Company Benefits
·As our Aftersales Manager, you will take ownership of the Aftersales / Service department leading a team of 5 Service Engineers from our Alton workshop.
·Holding full profit and loss responsibility for the Service department once you're up to speed, you will manage budgets / engineering resource with a strategic approach to developing additional revenue across service contracts / spares / consumables.
·You will liaise with the sales team on new orders / installations and provide estimates on logistics and allocate engineering resource.
·You will manage new machinery installations including FAT (Factory Acceptance Tests) & Customer SAT (Site Acceptance Tests)
·You will work with customers to ensure service contract obligations are being met and resourced – maximising your engineers and charging out to clients as applicable.
·During periods of training, you will visit principal sites across Europe (primarily Italy).

PERSON SPECIFICATION: Aftersales Manager, Mechanical Service Manager - Special Purpose Machiner, Capital Equipment


·You're an experienced Aftersales Manager or Service Manager with a proven track record of managing budgets across a Service function.
·You have credibility as a Mechanical Engineer and can develop strong relationships with clients and suppliers.
·You're a mechanically biased Engineer with experience of managing / mentoring/ supporting / 'team leading' a service or maintenance team.
·You will understand an industrial process / manufacturing / automated production with special purpose machinery / capital equipment.


We are very well established distributor of packaging / process machinery for the food and pharmaceutical sectors.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Manager, Aftersales Manager, Service Team Leader, Maintenance Manager, Capital Equipment, Special Purpose Machinery, Packaging Machinery, Process Machinery, Industrial Cap Kit, Field Service Engineer, Engineering Manager, Technical Sales Manager, Project Manager, UK Service Manager, Installation Engineer, Commissioning Engineer

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